ایرسافام 8 آپریل امتحان دادم، R:7,L:7,S:6.5 W:6
اصلا انتظار 6 تو W رو نداشتم واسه همین اعتراض زدم
بعد دو هفته خود ایرسافام یه ایمیل داد با یه عکس بسیار بی کیفیت از IDP با امضای مدیر دفتر ملبورن، ک نمره تغییری نکرده، من مشکلم اینه کیفیت عکس بسیار پایینه و نمیخوام بگم فیکه ولی فوتوشاپ کردنش واقعا چیز سختی نیست، الان یه هفته ست دارم به هر ایمیلی ک پیدا میکنم از IDP ایمیل میزنم ک آقا تایید کنید اصلا اعتراض من بدستتون رسیده، خیلی جالبه ک هیچ جوابی نمیدن. با اینکه وقتی ایمیل میدی یه ایمیل اتومات میاد ک تا یک روز کاری جواب میدیم بهتون
حتی اینم متن چتم با یکی از کارشناسایه IDP
Terminate the Chat DISCONNECT Print the Transcript
Status: Connected
Vy Nguyen (Listening)
Vy Nguyen: Hi, my name is Vy Nguyen. How may I help you?
You: Good afternoon
Vy Nguyen: Hi how are you today?
You: I'm fine, Thank you
You: I've recently taken IELTS exam
Vy Nguyen: Great to hear that
You: Unfortunately I wasn't satisfied with my score
You: so I file a EOR
You: The test center told me it's going to take 6 to 8 weeks for IDP to answer
You: but after less than 10 days the send me an email
You: which indicated my score was unchanged
You: but the problem is that the attached file is in quite bad quality
You: and doesn't seem authentic
You: I was wondering if you would be kind enough to help me with it and confirm that for me
Vy Nguyen: First, thank you for contacting IDP today. I totally understand your situation. I know that it is frustrating especially I believe that you had studied hard for the test.
You: correction: *I filed a EOR. sorry for the typo
Vy Nguyen: However, I'm not the best person to assist you on IELTS queries, as I'm the Live Chat Agent at IDP Australia servicing student placement.
Vy Nguyen: All the communication relating to IELTS should be occurred through the test centre.
Vy Nguyen: May I please know which test centre did you sit the test with?
You: Thanks for understanding, I really appreciated. yes I did
You: Honestly I was aware that it wasn't your jurisdiction
You: but I tried everything
You: it is Irsafam, in Iran
You: center code IR120
You: I already email Melbourne office and didn't get any answer
Vy Nguyen: I apologise as I'm not much of a help to you. But you can email IELTS Australia at
idpieltsaustralia@idp.com and hopefully they would be able to help you verify that.
You: my problem is, hypothetically speaking, what if a test center is violating the rules? I can't confront them
You: no apology needed, the email that you just gave me is exactly the kind of help that I need
Vy Nguyen: That's very good to hear.
Vy Nguyen: Is there anything else I can help you with today?
You: is there any other email? just in case
Vy Nguyen: That's the only email that IELTS Australia uses, I believe.
You: Alright dear Vy, Thank you so much for your help
Vy Nguyen: No worries. I wish all the best for you.
Vy Nguyen: If you need any further support, please do let us know and we will try our best to assist you.
Vy Nguyen: Have a great day!
You: same here, have a good day
اون عزیزانی ک با IDP تماس گرفتن خواهشا ایمیلی ک جواب میدن رو بزارن اینجا
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